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Free Next-Day Shipping Over $200 within Singapore 🇸🇬 ✔ Free Next-Day Shipping Over $200 within Singapore 🇸🇬       ✔ 14 Days Return Policy        ✔ Secured Payments
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FAQ

Where do you ship to?
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At this time, we're only able to ship to Singapore addresses.

What are your shipping rates?
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For orders under $200, shipping within Singapore costs a flat $5.00.

Shipping is free for orders over $200.

How do I return items?
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Returning a DISTRICT order is easy. You can refund online orders at any of our stores or alternatively, by post. For more details, please see the Online Returns Process. If for any reason you’ re not happy with your purchase, we offer a full refund within 14 days of delivery or collection – provided the items are new and unused, with all the labels and tags intact and in the original packaging. Please note, in some instances, we are unable to offer refunds or exchanges. This includes personalized and perishable products, as well as products which have had their protective seals or strips removed or damaged. This does not affect your statutory rights. For more information please see our Returns Policy. Please see our Terms and Use for full details.

In-Store Pickup
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Which items are available for in-store pickup? 

You can search for products available for in-store pickup here.

When will my items be ready to collect?

Order before 10 pm and you will be able to collect your order from 12 pm the next day or simply select a collection date that suits you up to 7 days after you’ ve placed your order. You will receive a Ready to Collect email when your order is ready. You can collect your Click & Collect order during store opening hours. Please note, in some cases, your order may need to be transferred from a different location, in which case collection in three working days will be offered.

Where should I go to collect my order?

Visit the store that you selected for collection and your order will be ready for your collection.

How long are orders kept for collection?

Click & Collect orders will be kept for 7 days from the collection date you’ve selected. After 7 days your order will be canceled and you will be automatically refunded the full order value. Please allow 5 working days for this refund to show in your account.

What do I need to bring with me when I collect my order?

When collecting your Click & Collect order or collecting on behalf of someone else you will need to bring:

• A copy of your ‘Ready to Collect’ email. Don’t worry if you don’t have a printer, you can show us on your phone or tablet.

• A valid passport, photo driving license or the payment card used to purchase the order. Please note that for PayPal orders you will need to bring a passport or photo driving license.

You will be required to sign for your order on collection.

What happens if I don't want to keep my order?

You will be able to return any Click & Collect order for a full refund within 28 days of collecting it. To do this, you can either come into any of our stores or register the return online and post it back to us. Please see our Terms and Use for full details.

What happens if I can't get to the store to pick up my order on the day I selected?

You have up to 7 days to collect your order from the collection date you’ve selected. After 7 days your order will be canceled and you will be automatically refunded the full order value.

Can I collect an order on behalf of someone else?

Yes, you can. To collect an order on someone else’s behalf, please make sure you bring:

• A copy of the ‘ready for collection’ email. Don’t worry if you don’t have a printer, you can show us on your phone or tablet.

• Your own passport or photo driving licence.

Unfortunately, if your order was paid for using PayPal then this is not possible and you must collect your order yourself.

Can I try my order on when I pick it up?

Yes you will be able to try your order on in store after you have collected it. If an item is not quite right we will be able to exchange or refund the item for you.

Can I cancel my order?

Yes, you can cancel at any point before it’s dispatched from our warehouse. If you are a registered customer, simply sign into your account, select My Account and My Orders. You will then be given the option to cancel your order.

If you are shopping as a guest or wish to speak to our Customer Service Centre please contact through our contact form.

Want to know anything else?
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You can email us any time at team@bydistrict.com

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