Changed Your Mind? Aww man!
We hope you love your purchase but if you’ve changed your mind, no problem – all returns are complimentary. You have 14 days to return your item(s), whether purchased in store or from the point you received or collected your online order. As long as the item is new and unused, with all the labels and tags intact, and in its original packaging, you’ll get a full, no quibble refund.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged (more info here)
- Returned items must have labels and tags still on and be returned in original packaging
- Returned items must have no visible signs of wear
To initiate a return or exchange, please complete the following steps:
- Send us a message through our contact form, live chat or email to inform us of your return request.
- We will then send you additional information on how to proceed with the return based on the following ways to return.
1. In store
Store and online purchases can be returned to any of our stores for a full refund or exchange. You’ll need your receipt or delivery note and payment card, unless you paid by PayPal. If you return your entire online order, we’ll also refund the delivery charge.
2. By post
Online orders can be returned back to us by mail. When we receive the item(s), we will issue you an immediate refund for the product and delivery charge.
For Singapore deliveries, we will prepare a prepaid shipping label that you will receive by email. Then, send all items back to us using the label provided.
For international deliveries, please arrange for your own shipping in your country and send all items back that you wish to return. Unfortunately, we will be unable to cover the return postage fees for international deliveries.
ExchangeHow to exchange your purchase
You can exchange your purchase in any of our stores. If you’re returning your purchase by courier or post, we can only offer you a refund and not an exchange.
We know your money matters to you
We aim to get your money back to you as soon as you’ve returned your order, and if you return your entire online order from within Singapore, we’ll refund the delivery charge too. Unfortunately, we are unable to refund items lost or damaged in transit.
Debit or credit card payment
Our refund will be issued to your original payment card within five days of us receiving the returned item(s). However, some payment providers can take up to 14 days to credit your account.When the return is processed, we’ll send you and email confirming your refund.
If you return your item(s) to one of our stores or by post/courier, your payment will be refunded to the same Paypal.
International tax, duties, charges and delivery refunds
Unfortunately, for orders shipped outside of Singapore, we’re unable to refund any taxes, duties, charges or delivery costs you may have paid when placing your order. You will be refunded the tax-free price of the products returned.